Welcome to our practice. We are honored you chose us. At Rebalance & Revitalize Holistic Health, we strive to serve you with a professional experience. Please respect our scheduling policies and procedures. We want all our clients to enjoy a safe, relaxing, and unhurried experience.
Please call or text our office at 828-755-6156 to book your appointment. When booking your appointment, please remember that first-time clients will have health information paperwork to complete and should arrive early to complete this information.
New Clients, please arrive 15 - 20 minutes before your appointment. This will allow you time to complete the client intake forms and give us time to complete the new client health assessment. If you arrive later than suggested or after your scheduled appointment, your session may be shortened, and you will be charged the original full session rate.
Returning clients, please arrive 10 minutes before your scheduled appointment time. This will allow you time to update your health information and complete the client intake form. If you arrive later than the suggested time or after your scheduled appointment, your session may be shortened, and you will be charged the original full session rate.
All appointments have a specific time schedule. We regret that we may be unable to provide an extension of your appointment time to accommodate a full session. In special circumstances, and if our schedule allows it, we may be able to accommodate a partial or full session. This will be at our discretion only with advanced notification of your late arrival. The original full session rate will be charged.
We value your time and have reserved your requested time, especially for you. We understand that life happens. Should you need to cancel or reschedule an appointment, please call us right away. There is no fee to reschedule your appointment. A no-show/no-call may result in you no longer being a client with our practice.
Clients who miss their appointments without giving notification (no-show/no-call) will be charged in full for the scheduled service. When you miss an appointment and do not notify us, you prevent us from filling that time with another client who may be waiting for an appointment.
At Rebalance & Revitalize Holistic Health, we strive to provide our clients and staff with a safe and professional environment. We will not tolerate any form of verbal abuse, physical abuse, or sexual advances. Any such events will result in immediate removal from the premises and possible legal action. If this occurs during a session, the session will be terminated, the client will be banned from our practice, and the client will be charged for the full session.
At Rebalance & Revitalize Holistic Health, we value the safety of our clients and staff. In the event of inclement weather, which makes travel unsafe, our office will be closed. If you have an appointment, we will call you to reschedule. Rescheduling due to inclement weather will not be held against you. If you are planning to visit our office without an appointment during a time when inclement weather is forecast, please call ahead to confirm our hours. We appreciate your understanding.
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